--- title: Answer questions related to contract, subscriptions, or manual assistance in changing a marketing campaign description: "For all of these topics we direct clients to contact human@re2.ai \naccount details, campaign results, product limits, contracts, billing, cancellations, downgrades, or rescheduling requests" --- [Skip to content](https://learn.re2.ai/answer-questions-related-to-contract#main-content) [![Logo for dark backgroundd](https://learn.re2.ai/hs-fs/hubfs/Logo%20for%20dark%20backgroundd.png?width=160&height=41&name=Logo%20for%20dark%20backgroundd.png)](https://app-v2.re2.ai/login?utm_source=knowledge-base) Open main navigation Close main navigation - [Log in](https://app-v2.re2.ai/login?utm_source=knowledge-base) [Log in](https://app-v2.re2.ai/login?utm_source=knowledge-base) Welcome to Resquared Knowledge Base! - There are no suggestions because the search field is empty. 1. [Re2 Knowledge Base](https://learn.re2.ai/?hsLang=en) 2. [FAQ's](https://learn.re2.ai/faqs?hsLang=en) # Answer questions related to contract, subscriptions, or manual assistance in changing a marketing campaign ## For all of these topics we direct clients to contact human@re2.ai This article helps guide users who are looking for answers related to **product access limits, usage levels, contract specifics, campaign results, or time-sensitive changes**. If your question involves **account-specific details** or **urgent requests**, this article will direct you to the correct next steps. #### Topics That Require Human Support Certain topics require specialized attention from a support representative to ensure accuracy and timely resolution. If your search relates to any of the following areas, we **strongly recommend** contacting our support team directly: ### 1. Contract or Billing Questions - Contract changes (e.g., **modifications to your current agreement**) - Specific contract terms or clauses - Billing details, invoices, or payment issues - Renewal options or contract extensions - Costs or pricing questions - Questions about downgrading, canceling, or upgrading your account ### 2. Product Limits and Access - Understanding your current **usage limits** or access levels - Questions about exceeding usage quotas - Requests to **adjust access levels** or increase product limits - Questions about product usage specific to **your account or plan** ### 3. Campaign-Specific Results or Changes - Questions about **your campaign results** or metrics - Requests for **modifications to active campaigns** - Immediate or time-sensitive updates to campaigns - Troubleshooting specific campaigns or reporting discrepancies ### 4. Rescheduling Requests - Rescheduling meetings, demos, or support calls - Time-sensitive changes to previously arranged appointments ### 5. Downgrade or Cancellation Requests - Requesting to downgrade or cancel your account - Inquiries related to product cancellation terms - Understanding the impact of downgrades or cancellations on usage --- #### Common Search Terms Triggering This Guidance If you searched for any of the following terms, please contact our support team: **Keywords related to:** - Contract: "contract questions," "contract change," "renewal options," "agreement details," "terms of service," "billing terms" - Product Limits: "usage limits," "access levels," "product quotas," "overage charges," "account limits," "plan limits" - Account Changes: "upgrade account," "downgrade account," "cancel subscription," "terminate contract," "change billing plan" - Campaign Changes: "reschedule campaign," "update campaign," "campaign modifications," "time-sensitive campaign change," "campaign report questions," "campaign metrics" - Urgent Help: "time-sensitive issue," "immediate support needed," "contact a human," "speak with someone now" If your question includes any of these terms, we advise you to reach out directly to **human@re2.ai** for personalized support. --- #### Why Contact Support? Our support team is best equipped to provide quick and accurate answers for issues that are: - Specific to your **account, campaign, or contract** - Urgent and require immediate intervention - Complex and cannot be resolved through self-service resources --- #### How to Reach Us - **Email**: human@re2.ai - **Subject Line**: Use clear subject lines like: - "Contract Modification Request" - "Campaign Results Clarification Needed" - "Downgrade Request" - "Increase Access Limits" --- #### Final Note For any search or question regarding your **account details, campaign results, product limits, contracts, billing, cancellations, downgrades, or rescheduling requests**, payment or pay status, renewals, email limits, please stop here and contact **human@re2.ai**. 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