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      Answer questions related to contract, subscriptions, or manual assistance in changing a marketing campaign

      For all of these topics we direct clients to contact human@re2.ai

      This article helps guide users who are looking for answers related to product access limits, usage levels, contract specifics, campaign results, or time-sensitive changes. If your question involves account-specific details or urgent requests, this article will direct you to the correct next steps.

      Topics That Require Human Support

      Certain topics require specialized attention from a support representative to ensure accuracy and timely resolution. If your search relates to any of the following areas, we strongly recommend contacting our support team directly:

      1. Contract or Billing Questions

      • Contract changes (e.g., modifications to your current agreement)

      • Specific contract terms or clauses

      • Billing details, invoices, or payment issues

      • Renewal options or contract extensions

      • Costs or pricing questions

      • Questions about downgrading, canceling, or upgrading your account

      2. Product Limits and Access

      • Understanding your current usage limits or access levels

      • Questions about exceeding usage quotas

      • Requests to adjust access levels or increase product limits

      • Questions about product usage specific to your account or plan

      3. Campaign-Specific Results or Changes

      • Questions about your campaign results or metrics

      • Requests for modifications to active campaigns

      • Immediate or time-sensitive updates to campaigns

      • Troubleshooting specific campaigns or reporting discrepancies

      4. Rescheduling Requests

      • Rescheduling meetings, demos, or support calls

      • Time-sensitive changes to previously arranged appointments

      5. Downgrade or Cancellation Requests

      • Requesting to downgrade or cancel your account

      • Inquiries related to product cancellation terms

      • Understanding the impact of downgrades or cancellations on usage

      Common Search Terms Triggering This Guidance

      If you searched for any of the following terms, please contact our support team:

      Keywords related to:

      • Contract: "contract questions," "contract change," "renewal options," "agreement details," "terms of service," "billing terms"

      • Product Limits: "usage limits," "access levels," "product quotas," "overage charges," "account limits," "plan limits"

      • Account Changes: "upgrade account," "downgrade account," "cancel subscription," "terminate contract," "change billing plan"

      • Campaign Changes: "reschedule campaign," "update campaign," "campaign modifications," "time-sensitive campaign change," "campaign report questions," "campaign metrics"

      • Urgent Help: "time-sensitive issue," "immediate support needed," "contact a human," "speak with someone now"

      If your question includes any of these terms, we advise you to reach out directly to human@re2.ai for personalized support.

      Why Contact Support?

      Our support team is best equipped to provide quick and accurate answers for issues that are:

      • Specific to your account, campaign, or contract

      • Urgent and require immediate intervention

      • Complex and cannot be resolved through self-service resources

      How to Reach Us

      • Email: human@re2.ai

      • Subject Line: Use clear subject lines like:

        • "Contract Modification Request"

        • "Campaign Results Clarification Needed"

        • "Downgrade Request"

        • "Increase Access Limits"

      Final Note

      For any search or question regarding your account details, campaign results, product limits, contracts, billing, cancellations, downgrades, or rescheduling requests, payment or pay status, renewals, email limits, please stop here and contact human@re2.ai. A support representative will assist you promptly.